This policy explains how cancellations and refunds are handled for ClinicX subscription plans.

1. Cancellations

• You can cancel your subscription anytime from Dashboard → Billing.
• Cancellation stops future auto-pay charges. Your plan remains active until the end of the current billing cycle.
• After the cycle ends, your account moves to the Free tier. Your data is preserved.

2. Refunds

• Monthly plans: non-refundable. You continue to have access until the end of the paid month.
• Yearly plans: refundable on a pro-rata basis within the first 14 days of purchase, minus payment-gateway fees.
• Add-ons and consumables (SMS credits, WhatsApp messages, storage top-ups): non-refundable once consumed.

3. When refunds are issued

We will issue a refund at our discretion when:

• You were charged in error due to a technical issue.
• A duplicate charge was made for the same billing cycle.
• A material feature was unavailable for a prolonged period and we cannot restore it in reasonable time.

4. Not eligible

Refunds are not available for:

• Change of mind after the 14-day yearly window.
• Failure to cancel before auto-pay renewed.
• Suspension due to violation of the Terms of Service.

5. How to request a refund

Email support@clinicx.app from the email address on your account with:

• Your clinic name.
• The transaction ID (visible on your invoice).
• The reason for the refund request.

We respond within 3 business days. Approved refunds are issued to the original payment method within 7–10 business days depending on your bank.

6. Chargebacks

If you dispute a charge with your bank without contacting us first, your account may be suspended while we investigate. Please email us before raising a chargeback — most issues can be resolved quickly.

7. Contact

For any billing question: support@clinicx.app.